How Can We Help You?

CAN I BUY YOUR PRODUCTS IN MY COUNTRY?

We are based in France, but our online store has no borders. We ship worldwide with DHL and Colissimo, delivering straight to your doorstep in just a few days.

WHAT IS THE COST OF SHIPPING?

The cost of shipping is automatically calculated based on the delivery address provided by the customer. When you enter your address during the checkout process, the system will determine the shipping costs according to your location, ensuring that you receive the most accurate pricing for your order.

WHAT ARE YOUR SHIPPING OPTIONS?

DHL: for express shipping.

Colissimo: for standard shipping.

WHAT ARE THE DELIVERY TIMES?


-With Colissimo:

• France: 48 hours (order preparation 1 to 2 days)

• Europe: 3 to 5 days (order preparation 1 to 2 days)

• International: 5 to 10 days (order preparation 1 to 2 days)

-With DHL:

• France: 24 hours (order preparation 1 to 2 days)

• Europe: 1 to 2 days (order preparation 1 to 2 days)

• International: 24 to 48 hours for the United States, 3 days for other destinations (order preparation 1 to 2 days)


We recommend DHL for international shipments due to its ease of customs clearance.

WILL I HAVE ANY ADDITIONAL FEES OR TAXES TO PAY?

For orders within Europe: prices include taxes and VAT.

For orders outside the European Union: prices are displayed excluding taxes, and this is automatically adjusted based on the user’s location on our website.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive an email with a tracking link. You will be able to track your package in real-time.

CAN I CANCEL OR MODIFY MY ORDER WITHOUT ANY FEES AFTER PLACING IT?

You can cancel or modify your order as long as it has not been shipped, free of charge.

WHAT IS YOUR RETURN POLICY?

We accept returns within 15 days after receipt. Products must be in their original new condition. After receiving the return, we will issue a refund once we have confirmed that the product is in its original new condition. Return shipping costs are the responsibility of the customer, and we do not refund shipping fees or customs duties.

WHAT MEASURES DO YOU TAKE FOR PURCHASE SECURITY?

Our website is secure, all transactions are encrypted, and we protect your personal data.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Customers can pay by credit card or PayPal.

CAN I PAY IN INSTALLMENTS?

Yes, PayPal offers the option to pay in installments, allowing you to spread your payments over time.

DO YOU HAVE RESOURCES FOR INSTALLING YOUR PARTS?

Yes, we offer tutorial videos on our YouTube channel, where you can find installation guides for most of our parts.

HOW IS THE QUALITY OF YOUR PRODUCTS?

We use high-quality materials, and the artisans who manufacture our parts are the best for this type of accessory. We work exclusively with highly skilled craftsmen to ensure the durability and quality of our products.

ARE THE PARTS APPROVED FOR ROAD USED?

Most of our parts are designed to be plug and play on motorcycles and do not require any modifications to the bike’s structure, ensuring that the motorcycle remains compliant and passes technical inspections. Most of the lights used are approved for road use within the European Union. If you have questions regarding approval and safety, please contact us directly, and we will respond promptly.

DISCOUNTS FOR PROFESSIONALS

If you are a professional interested in our products and would like to benefit from discounts, please contact us. We will offer discounts based on your project and the quantity ordered.

IF YOU HAVE MORE QUESTIONS

If you have any further questions or need assistance, please feel free to contact our customer service here. We are here to help!